Three different warranty layers across the product. No fine print, no surprises. This page is the single source of truth — your invoice references it by name.
| Component | Cover | What's covered | What's NOT covered |
|---|---|---|---|
| Aluminium profile | 10 years | Powder-coat peeling, profile cracking from manufacturing defect, anodised finish dulling beyond normal wear | Scratches, dents from impact, salt-coast corrosion if washed less than weekly |
| Hardware — handles, locks, rollers, hinges | 5 years | Mechanical failure, premature wear in normal use | Damage from forced operation, lubricant absence, mis-installation by third parties |
| EPDM gaskets & rubber seals | 2 years | Cracking, hardening, loss of compression set | Cuts from cleaning tools, exposure to solvents |
| Glass — toughened / DGU / lami | Per manufacturer (Saint-Gobain, Asahi, Modi) | Manufacturing defect, spontaneous breakage from nickel-sulphide inclusion | Impact breakage, thermal shock from extreme rapid temperature change |
| Mosquito mesh | 1 year | Mesh hole-formation, frame distortion | Pet damage, cuts |
| Motorised pergola / actuator | 2 years | Motor burnout, controller failure | Water ingress from incorrect installation, voltage surge |
| Installation workmanship | 2 years | Re-sealing, re-alignment, water-ingress fix from installation defect | Issues arising from civil work or paint job done by third party |
The warranty period starts from the date of installation completion, certified by both parties on the installation handover form. Your tax invoice number and the handover-form date together act as the warranty registration — no separate registration needed.
For B2B orders (builders, developers, architects), warranty applies to the project address mentioned on the invoice. If the property is sold, the warranty transfers automatically to the new owner upon presenting a copy of the original invoice.
Call +91 78953 28080 or email [email protected] with your invoice number + a photo or short video of the issue. You will get a ticket ID within 4 working hours.
A WoodenMax service engineer visits within 72 hours in serviced cities (Hyderabad, Bengaluru, Mumbai, Pune, Delhi NCR, Jaipur, Lucknow) or 7 working days for other locations.
If the issue is covered, repair or replacement is fully free — including all parts, labour, and round-trip travel of the engineer. We dispatch new parts within 5–10 working days of confirmation.
Even after the warranty period ends, WoodenMax continues to support every installation:
The warranty in this policy is for the basic product value — i.e. pre-GST. GST is charged separately on every original invoice as per India's GST rules. When a warranty replacement is shipped, no additional GST is charged on the replacement part. Transport for warranty replacement is always free within India — irrespective of order size — because the replacement is fulfilling our warranty obligation.
Read the full GST & Transportation policy for how those charges apply on the original order.
Yes. The warranty travels with the property and transfers automatically to the new owner. They just need to keep a copy of your original invoice; we don't require a separate transfer registration.
Both. If the issue is covered, we replace parts and send a service engineer at zero cost to you, including travel. There is no labour bill on a warranty claim.
We use our service-partner network to dispatch a qualified aluminium-fabrication engineer locally. The warranty cover and zero-cost-to-you principle stays exactly the same.
No — impact breakage is excluded from warranty. We can quickly supply and fit replacement glass at our standard rate. Most homeowner insurance policies in India cover such glass replacement.
Powder coat is warranted for 10 years against manufacturing defect — that includes premature dulling beyond normal aging. Coastal homes need a fresh-water rinse on the profile every week to prevent salt build-up; if you have followed that maintenance, we will re-coat or replace at no cost.
Automatically — at the time of installation handover, the WoodenMax engineer captures your invoice number, install date, profile lot number and product photos into our service CRM. You receive a single PDF "warranty record" via email and WhatsApp within 24 hours.
Yes, with their own coverage periods listed in the warranty matrix above. The mosquito mesh frame and roller are covered for 1 year; the mesh fabric is treated as a consumable.
WoodenMax engineers visit free within 48 hours, measure on site, and share a locked PDF quote with GST & transport pre-confirmed.
Book free site visit →GST 18% extra • Free transport on ₹15L+ orders ≤ 1,000 km from Hyderabad • policy