WoodenMax Cancellation & Refund Policy 2026 | Order, Site-Visit, Production Stage

1. Cancellation stages — what you can cancel and when

Stage	Can you cancel?	Refund / charge
Before site visit	✓ Yes, anytime	No cost. Site visit is free.
After site visit but before signing the quote	✓ Yes	No cost.
After signing the quote but before paying the token	✓ Yes	No cost.
After token (typically 20%) paid, before production starts	✓ Yes	10% of order value retained as design + drawing fee; balance refunded.
Production started — profile is being cut / coated	✗ No	Full advance retained because goods are bespoke. Re-purposing is impossible (your size + colour).
Production complete, awaiting dispatch	✗ No	Full advance retained. Goods can be re-sold only if standard size + colour, which is rare.
Goods dispatched / installed	✗ No	Refunds replaced by defect-rectification under warranty per our warranty policy.

2. Refund timelines

Day 0: You raise a cancellation in writing (email is fine)
Day 1: Our accounts team acknowledges and confirms the refundable amount
Day 2–5: Refund is initiated via the original payment method (NEFT / RTGS / UPI / card reversal)
Day 5–7: Refund reflects in your account, depending on your bank
Refunds to international cards may take up to 14 working days due to inter-bank routing

3. Partial cancellations — removing items from a multi-item order

If you placed an order for, say, 12 windows and want to drop 2 from the scope before production:

If the dropped items have not been measured / shop-drawn yet → no charge, scope updated
If measured but not yet in production → ₹ 1,200 per opening design/measurement fee
If in production → full charge applies for those items; you can choose to receive them and stock them, or we recycle and you forfeit

4. Cancellation by WoodenMax — when we cancel an order

Very rare, but for transparency:

Site is found to be structurally unsafe for the requested system (e.g., requesting a 4×3 m sliding window in an opening that lacks the required load-bearing lintel)
Customer's site is not accessible (legal dispute, locked site, persistent denial of entry by association)
Payment chargebacks raised maliciously after successful installation

In all such cases we refund any advance immediately, minus only the documented design/drawing time.

5. Refund method

Refunds are processed strictly to the same account / instrument used for original payment. We do not transfer refunds to a different account because of GST audit and anti-money-laundering compliance under section 17 of the IGST Act.

If a cancellation invoice involves a GST reversal, our team files the corresponding credit note in your GSTR and shares a copy with you. This is essential for B2B (GST-registered) customers — your input-tax-credit is preserved.

Frequently asked questions

I changed my mind a week after paying the token but before manufacturing — what do I get back?

You receive 90% of your token back. The 10% retention covers the design time, shop-drawing creation, measurement on site, and our accounting effort. Refund hits your account in 7 working days.

My builder cancelled the project, can I cancel?

Yes, the cancellation policy applies regardless of the reason. If your builder agreement compensates you for vendor commitments, we are happy to provide a notarised acceptance letter to support your claim.

You took my 50% advance and never installed. How do I get a refund?

That would be an exceptional service failure — not in our memory, but the path is: email [email protected]. Founder-level review and refund within 3 working days. Beyond that, every order is also covered under our dispute redressal mechanism.

Can you give the refund in cash?

No. All refunds are by bank transfer back to the original payment source. This is required by RBI and GST regulations.

I want to change colour of my windows after token but before production. Charge?

If the change is requested within 48 hours of token payment, free. After 48 hours but before profile is cut, ₹ 1,200 per opening as a re-spec fee. After cutting, the cost of new profile.

Ready to lock down a final binding quote?

WoodenMax engineers visit free within 48 hours, measure on site, and share a locked PDF quote with GST & transport pre-confirmed.

Book free site visit →

GST 18% extra • Free transport on ₹15L+ orders ≤ 1,000 km from Hyderabad • policy