Shipping & Fulfillment Policy

WoodenMax products on Google Shopping are sold as a ₹1,000 online booking deposit for site measurement — not as Amazon-style parcel shipping of finished windows.

  • Online price = ₹1,000 booking via Razorpay (Book Now)
  • Fulfillment = confirmed site-visit slot (typically 2–7 days in metros)
  • No free window freight implied by the booking — freight follows GST & Transport rules
  • Balance due after site visit, BOQ approval, and production schedule

1. What you buy online

On product pages, Book Now — ₹1,000 charges a booking deposit through Razorpay (UPI, cards, netbanking). That payment:

  • Confirms your interest in the listed system / package
  • Opens a site-measurement visit with WoodenMax
  • Is credited toward the project if you proceed after the visit

It does not ship a finished window, door, shower, or façade panel to your door as a courier parcel.

2. Site-visit timing (fulfillment of the booking)

RegionTypical scheduling window
Hyderabad (home city)2–7 days after booking confirmation
Delhi NCR, Bengaluru, Mumbai, Pune, Chennai, Jaipur, Lucknow3–14 days, subject to crew route
Other India citiesScheduled after phone confirmation — may take longer

We confirm the slot by phone / WhatsApp using the details you enter at checkout. There is no separate courier charge for scheduling the visit.

3. Physical product freight (after production)

Made-to-measure aluminium is fabricated after site measure and signed BOQ. Road freight for finished goods follows our GST & Transport policy:

  • Free road delivery only when both thresholds are met (order value ≥ ₹15 Lakh basic and site within 1,000 km of Hyderabad)
  • Otherwise freight is charged at transporter actuals and shared in writing before dispatch
  • Installation scope is covered separately in the Installation policy

4. Returns & cancellations for the booking

Custom fabricated goods are not returned like retail cartons. For the ₹1,000 booking and later production stages, use:

Typical booking-deposit cancellation before production follows the published refund window (including the 15-day return window used in Merchant Center for India where applicable).

Frequently asked questions

What do I receive when I pay ₹1,000 online?

You purchase an online booking deposit. It confirms your product interest, opens Razorpay checkout for ₹1,000, and schedules a site measurement visit. It is not free shipping of finished windows.

How soon is the site visit after booking?

Hyderabad and major metro slots are typically confirmed within 2–7 days. Other cities usually fall in a 3–14 day window, subject to crew routes and your preferred slot.

Is window freight free with the ₹1,000 booking?

No. The booking deposit has no extra courier fee. Physical aluminium freight follows the GST & Transport policy — free road delivery only when order value and distance thresholds are met.

Can I cancel the booking deposit?

Yes. See the Cancellation & Refund and Return policies. Unused booking deposits can be cancelled before production; refunds follow the published timelines.

Ready to book a site visit?

Pay ₹1,000 online on any product page (Book Now), or contact us to schedule measurement in your city.

Book site visit →